PERFORMANCE EVALUATION &COMPETITIVE BENCHMARKING Research Paper - 1

PERFORMANCE EVALUATION & war-ridden BENCHMARKING - Research Paper ExampleRevinate as a secondary data that holds information from third parties with close to social media reviews including trip advisor, yelp, expedia and others. The data was collected through the consideration of Palomar hotel and the categorization of information in assorted fields such as the room, the bathroom, bed and others. Determination of the positive, neutral and the negative results provide a specialised result as desired.The horizontal axis indicates the side that the customers performance levels get weighed on while the vertical axis represents the customers that showed triumph, dissatisfaction and neutrality in the service performances. Through the same, the competition for the assembly line set is stiff between the two hotels and so the maintenance of the customers and the levels of improvement will determine how the retention tantrum plays in keeping each participant in the market.The level of performance in service legal injury of Palomar Hotel is poor. The staff weighed in low on their service delivery and the customers were much satisfied by the cleanliness of the rooms and the bathrooms. The staff that the hotel has employed remains unsatisfying to the customers.The areas of strengths that the Palomar hotel has are in their room cleanliness and their bathrooms. The areas that need improvement hold the areas of staff majorly. In the hotel business, the staff matter much and if their efforts and work does not much the expectations of the customers then the business gets affected. It is therefore wise for the hotel to consider reviewing their staff to ensure that the required quality of staff work in the hotel. The staff proves vital due to the fact that the better skilled the staff the more customer satisfaction achieved that could lead to more business and hence improved performance of the business.The level of staff has a colossal impact on the customers in the bus iness class. The consideration of